How can you mute org-wide email notifications?

TerraTrue sends automated emails to notify users in your org of important activity in TerraTrue — like changes to launches, updates to permissions, or confirmation of certain actions. These notifications are an important part of how TerraTrue keeps your team up to date, and we don't recommend permanently muting them.

Still, there are occasions when you may wish to temporarily mute emails notifications, like when onboarding large numbers of new users.

We allow users with the Admin permission to do so at the customization settings page.

1. Navigate to Settings > Customization > Settings
2. Find the Mute notifications for all users in your org setting, and toggle on the switch
3. You'll receive a small confirmation notice in the lower-left corner of the page. Automated email notifications will remain muted for users in your org until this switch is toggled off.

Exceptions

Even when the Mute notifications for all users in your org setting is on, the following notifications are still sent to users:

1. 1. Launch description added with user @ mention
   2. Launch access requested
   3. Launch access request granted
   4. Launch created by Ironclad
   5. External Questionnaire response completed
   6. External Questionnaire response resubmitted
   7. External Questionnaire Comment Added
   8. External Questionnaire Comment Edited
   9. External Questionnaire Comment added from External Respondent
   10. External Questionnaire Comment edited from External Respondent
   11. Internal Survey invitation
   12. External respondent invitation
   13. External respondent invite reminder
   14. Third-Party assessment report shared
   15. Privacy Gap Analysis completed with recommendations
   16. Privacy Central Dashboard shared