Creating launches in TerraTrue from Jira issues

TerraTrue can be configured to create a launch automatically each time an issue is created in Jira. The Jira issue’s summary, description, creator, and due date will be copied into the launch summary.

Available to:
TerraTrue Administrators

⚠️Note: Before creating a launch using Jira, a global admin in your org must configure the Jira integration.

Step 1: Define a Jira Webhook

  1. From the TerraTrue Jira Integration page, click the top Configure button1x1x1.png
  2. Copy the URL in the Webhook section 1x1x2.png

  3. In Jira, navigate to Settings > System > WebHooks or go to https://<your_Jira_instance>

  4. Follow the on-screen instructions in Jira to create a new Webhook

    Screenshot 2024-01-30 at 9.53.26 PM.png

  5. In TerraTrue, click Continue

Step 2: Create launches for Jira update events

You now have the option of creating a new launch in TerraTrue when an existing Jira issue is updated to meet the criteria defined in your webhook.

  1. Enable the toggle to turn this feature on
  2. Click Save & Continue to proceed to the next step

By default, only update events related to Jira issues created after the TerraTrue - Jira integration is enabled will lead to launches being created in TerraTrue.

You can also choose "All issues", to configure the integration to allow the creation of launches from updates to older Jira issues that were created from before setting up the TerraTrue - Jira integration. This option should be enabled with caution, as it could lead to the unintended creation of too many launches in TerraTrue. Please contact your Customer Success Manager if you would like to enable this capability.


💡 Learn about other Jira configuration options in these articles:
Pre-populating launches and workflows in TerraTrue from Jira
Creating issues in Jira from workflow responses in TerraTrue

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